Privacy Policy

Prime Project Design and Management respects your privacy and is committed to protecting your personal information.

Who we are

Prime Project Design and Management is an architectural design and project management firm based in Kent, United Kingdom.

Our contact details are

Prime Project Design and Management
[BUSINESS ADDRESS]
Email [EMAIL ADDRESS]
Telephone [PHONE NUMBER]

We are the data controller for the personal information covered by this policy.

Information we collect

We may collect

• Your name, address, email address and telephone number

• Information you provide when requesting a quotation or using our services

• Property addresses, project requirements, plans, drawings and photographs

• Information about contractors, consultants and suppliers

• Contracts, invoices and payment records

• Website information, such as your IP address, browser and pages visited

• Any other information you choose to give us

How we use your information

We use personal information to

• Respond to enquiries

• Prepare quotations

• Provide architectural design and project management services

• Manage planning, building control and construction work

• Communicate with clients, contractors, consultants and authorities

• Manage contracts, invoices and payments

• Meet our legal, tax and professional duties

• Protect and improve our website and services

• Deal with complaints or legal claims

Our lawful reasons for using your information

We use your information when

• It is needed to provide a quotation or fulfil a contract

• We must comply with a legal obligation

• It supports our legitimate business interests

• You have given us consent

You may withdraw your consent at any time where consent is the basis we rely on.

Who we share information with

Where needed for a project or business purpose, we may share information with

• Architects, engineers, surveyors and other consultants

• Contractors, subcontractors and suppliers

• Planning authorities and building control bodies

• Accountants, insurers, solicitors and professional advisers

• IT, website, email and cloud service providers

• HM Revenue and Customs, regulators, courts or public authorities where required by law

Planning applications and related documents may become publicly available through local authority websites.

We do not sell personal information.

How long we keep information

We keep personal information only for as long as it is needed.

Client, project, contract and financial records will normally be kept for up to six years after the project or business relationship ends. Some records may be kept longer where required for insurance, legal or professional reasons.

Information that is no longer needed will be securely deleted or anonymised.

How we protect your information

We use reasonable security measures to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no email or internet service is completely secure.

Cookies

Our website may use cookies to operate properly, understand website use and improve our services.

Where required, we will ask for your consent before using non-essential cookies. You can manage your choices through our cookie banner or browser settings.

Marketing

We may contact you about our services where you have agreed or where the law allows us to do so.

You may ask us to stop marketing communications at any time by emailing [EMAIL ADDRESS].

Your rights

You may have the right to

• Ask for a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use it

• Object to certain uses of your information

• Withdraw your consent

• Ask for certain information in a portable format

• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at [EMAIL ADDRESS].

Complaints

Please contact us first if you have concerns about how we use your information.

You may also complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 0303 123 1113

Changes to this policy

We may update this policy from time to time. The latest version will be published on our website with the updated date.